TERMS AND CONDITIONS
Please read the following carefully. By commissioning WildFox Collective's services, you are agreeing to these terms and conditions.
This website is operated by WildFox Collective. Throughout the site, the terms “we”, “us” and “our” refer to WildFox Collective. WildFox Collective offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all customers of WildFox Collective.
MARKETING AND PROPERTY RIGHTS
WildFox Collective reserves the right to use images or videos of all designs and prints for marketing purposes including social media, website, and all aspects of Advertising. WildFox Collective holds and retains complete ownership and intellectual property rights of designs and prints whether complete or incomplete. WildFox Collective reserves the right to reuse any ideas or canceled artwork for additional or subsequent projects.
NATURE OR COPY
Artwork, images, and copy supplied by the client will remain as the client’s responsibility and will be deemed as supplied to WildFox Collective with the relevant authority for use. WildFox Collective accepts no responsibility for copyright issues regarding supplied artwork, images, and copy. The client is responsible for supplying content and ideas free from infringement for all trademarks, service marks, and copyright.
Fees quoted only for professional services will be approved or denied by the client upon commencement of the given project. Design quotes do not include purchases of stock photos, fonts, artwork, products, or extra add ons after processing the agreed services. Additional expenses will be itemised on relevant invoices or you will be notified if added during the process.
Quotes given by WildFox Collective will be valid for up to 7 days after they are issued. WildFox Collective reserves the right to adjust prices in any quotation once the expiry period has passed.
WildFox Collective requires a 50% deposit to secure orders and schedule due dates for designs. Payments can be made via credit card payments through PayPal or bank transfer. We would appreciate it if you could please include your business name as the payment description when arranging bank transfer and send us a copy of the payment receipt/screenshot of the payment. This will allow us to escalate the process as the banks may take a few days to process transactions.
MODIFICATIONS TO SERVICE AND PRICE
Prices of our products and services are subject to change without notice.
Under no circumstance does WildFox Collective offer refunds for completed work. The deposit may be refunded only at the discretion of WildFox Collective in the event that no design has been produced, or the agreement is nullified by WildFox Collective.
PROJECT TIME FRAMES
Logo designs will be completed within 7-10 business days after the deposit has been received. Website design timeframes vary. We will always aim to work within the requested timeframe. Responding quickly to our emails and information requests will expedite the process up. Rush fees may be necessary to meet deadlines if we are busy, as designs are completed in order of purchase.
Designs that are left by clients to a later date will have an expiry of 8 weeks from the date of deposit, or two weeks without any communication at any point in the design process. If designs are not completed after this time frame due to clients' lack of communication, designs will expire and the deposit will be forfeited. If the client wishes to resume the design after the expiry period, they will need to repurchase the design. If the price of the service has changed from the initial quote, the client will be issued a new quote, and a new deposit or payment in full may be required. It is the client's responsibility to respond promptly to messages from WildFox Collective to ensure that this does not happen.
If you need your order urgently, please keep in mind we have a rush order fee which begins at 30% of the project total. This will be dependent on the size of the project and the required completion date.
All proofs will be sent to the client as a low resolution, watermarked files. Please be aware that all monitors display colour differently and the colour on a monitor could vary significantly from the final print.
DESIGN FILE TYPES
Logo design will include png and eps file types. All other digital designs will be provided as png files. Print designs will be supplied as png and pdf files, and eps files where required. Any other file types required by the client must be requested before final files are supplied. If your chosen printer has specific requirements, you must advise of this before the design process is started, or changes will incur an additional fee. All other late requests of additional file types will incur a fee.
WildFox Collective archives design files for 6 months as a production process; however, when final design files have been sent to the client it is the client’s responsibility to store and archive the documents safely for their own purposes or future use. WildFox Collective is not responsible for replacing lost files. Additional charges will apply for resending files that have already been sent.
Each design package has a set number of design options and revisions. Please enquire about the number of revisions relevant to your design. This is your responsibility to ask and extra fees may apply if exceeding the number of revisions for your designs with WildFox Collective. If further revisions are required there will be additional charges. The client will need to approve additional charges for extra design revisions and make payment in full prior to work commencing on the additional revisions. Any revisions requested after the final files have been approved and supplied will result in additional fees.
ERRORS AND OMISSIONS
It is the client’s responsibility to check all proofs carefully for accuracy. The client’s message of approval is an acknowledgment that the proof has been evaluated and considered correct in every aspect. There will be no remedy from WildFox Collective for errors or omissions carried over from approved proof to final design.
Whilst every care will be taken, no responsibility will be accepted by WildFox Collective for errors found after final approval by the client (spelling mistakes, misalignment, etc).
Website design fees are for the build of the website only, and do not represent the additional fees incurred from the purchasing of a domain, or the hosting of the website. The client will be responsible for paying these directly to the domain and website hosting companies. WildFox Collective reserves the right to retain a link in the footer of any website they have created. WildFox Collective strives to create meaningful and engaging content that is successful with search engine algorithms. However, we offer no guarantee for the performance of your website. All changes requested after the final handover will incur additional charges.
We strive to give you a true and accurate portrayal of your final printed product. However, colours may appear differently on different screens, and as we do not offer printing services, we cannot guarantee the quality of the final printed product.